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Our Customers Love SUPERIOR!
I had a furnace tuneup scheduled for today, Brandon arrived within the time window that was stated to me by the rep who scheduled the appointment. Brandon was fast to complete the tuneup, respectful of my home, as well as knowledgeable in what he was doing as he answered all of my questions. He informed me of an issue with my furnace that does not need immediate attention however may in the near future. He suggested a new furnace based on what the cost of the repair would be, which I kind of expected as mine is 23 years old. However he was honest in telling me that I could make it through the rest of this year without problems. I truly appreciated the honesty. Based on this interaction I will be scheduling an appointment to get a bid for a new furnace through Superior in the future. Thank you Brandon for a great experience!
Austin serviced our water softener today. I was very happy with the entire service call. He called in advance and arrived when expected. He quickly made checks of our water softener system. He made a few adjustments. He answered all our questions. We’re in the pandemic and he wore a mask, gloves and shoe covers. I would definitely recommend Superior to others.
The technician was very friendly and knowledgeable. He kindly wore a mask, gloves and shoe coverings for safety. He quickly figured out why our ac wasn’t blowing cold air. The condensation pump is old and needs replacing. He gave me the option of having them replace it, but also let me know I could replace it because it is a very simple fix. He was happy to fix it, but wanted to give us the opportunity to save some money since it is something I could do myself. I originally didn’t know who to call, but I’m relieved I went with Superior. Due to their honesty I will be using them in the future if I have any issues. Thanks
From the furnace I had installed last August to the AC repair I just had done, Donnie Jennings with Superior Water and Air is great! For the second time now Donnie has done a wonderful job. He showed up right on time, diagnosed the problem within only a few minutes and fixed my AC. I’d also like to say that my experience with every one I have dealt with at Superior has been very pleasant. I can tell that customer satisfaction is something they take seriously. I will definitely call on them again.
I had superior water and air out a couple of weeks ago to put new filters in my reverse osmosis system and they did a great job. There were a couple bugs in the system immediately after, so I called them back and they sent Martin A out to find the problem. He was able to fix my system quickly, and I also appreciated that he wore masks gloves booties to protect himself and us during this time of global pandemic. I have had superior water out several times over the past eight years, and they have always impressed me with their professionalism and quality service.