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I had a furnace tuneup scheduled for today, Brandon arrived within the time window that was stated to me by the rep who scheduled the appointment. Brandon was fast to complete the tuneup, respectful of my home, as well as knowledgeable in what he was doing as he answered all of my questions. He informed me of an issue with my furnace that does not need immediate attention however may in the near future. He suggested a new furnace based on what the cost of the repair would be, which I kind of expected as mine is 23 years old. However he was honest in telling me that I could make it through the rest of this year without problems. I truly appreciated the honesty. Based on this interaction I will be scheduling an appointment to get a bid for a new furnace through Superior in the future. Thank you Brandon for a great experience!
Very professional installers. I also liked that they gave me a call when they were en route and they arrived on time. They were courteous and carefully explained the work they were doing, and they went to great lengths to keep the messy work area contained. EDIT: I also had them come do a follow up visit to check for CO/gas and they were very thorough, and took time to explain things to me – I really appreciated it.
The technician Martin that Superior Water sent to our home the last two times that we needed them is amazing. He is very professional and a great guy. I hope that he is the one that comes whenever we need to use their services. We have been using Superior for years and have never had any issues with them. I would recommend them to anyone that needs the services that they offer. Thank you Superior Water for professional and great service. We will not use anyone else.
We had a great experience with Superior Water and Air! We needed to replace our furnace and water heater and switch from swamp cooler to A/C. Marty was our sales rep. He was very friendly, upbeat, knowledgeable, and made sure to get us set up with the right equipment for our house for a fair price. He also made us aware of the energy-efficiency rebate from the gas company and different kinds of affordable financing. The installation team of Roger, Donnie and Leo were really awesome! They arrived on time, were professional, friendly and funny. They laid out drop cloths everywhere and made sure to do everything neatly. They worked really hard for two days to get all the new equipment, piping and venting installed. At the end of each day, they walked us through all of their work and explained everything patiently. We are very happy with our experience with Superior Water and Air so far and would definitely recommend them!
The installation was perfect. Mark Frank called me to let me know he was on his way to my house. He arrived on time and got straight to work. I was impressed by the care he took. He stopped to slip on shoe covers and then laid out drop cloths to make a path to the basement utility room. Installation was even better. My water softener is installed and looks and works amazing. I would definitely hire Mark Frank and Superior Water & Air, if needed in the future.