SUPERIOR HVAC & Plumbing Services
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Our Customers Love SUPERIOR!
When the time came to replace a water heater, I called Superior Water and Air. They sent someone over within two hours to look at my setup and sent me a bid. I decided to go with a tankless, and this required an update to my my natural gas plumbing. My prior water heater was leaking, and Superior sent a temporary replacement for me to use for the few until the installation was scheduled. On the installation day, Superior arrived early, examined my current setup. They examined the other gas appliances my home uses to make sure that using them all at once would not cause any problems. They explained to me exactly what they doing before proceeding. They complete the installation and reconfiguration of my gas lines with professionalism. The configuration of my gas plumbing was more concise and better organized than what I had when they started. After they finished, they reviewed everything they setup, showing the new lines that they installed and replaced. They showed me the switches and shutoff valves they installed, explaining what they turn on/off and when and how to use them. They explained the heater, the filter, showing me how to use it, configure it, and when and how to replace the filters. The new water heater is great. I had an excellent experience with Superior Water and Air. Thanks!
I’ve only been dealing with Superior Water and Air for a couple of months, but so far they have been top notch! Customer Service (candor, response time, etc.) and product quality have been exceptional. Time will tell how things work for the long term, but so far I have been extremely impressed! In particular I want to call out Martin A. I don’t know that I have ever experienced better customer service than I have with him. He is extremely knowledgeable and forthcoming when answering and addressing all questions and concerns. Incredible!
We couldn’t be more pleased with our experience with Superior Water and Air! From our initial meeting with Jeff to the final installation of our new system, the entire process was seamless and hassle free. On the day of our install, Daniel and his crew showed up on time and got right to business. Jeff stopped in as well to make sure that we were all set and to assure us that we were in capable hands. What impressed us the most was how hard Daniel, Ricardo, and Luis worked to insure that our system was up and running before they left our home. These gentlemen worked through the day without taking a single break; not for lunch, not to go get parts, not to go to another job, not for any excuse, which is truly commendable. I would highly recommend Jeff and the team at Superior Water and Air! From start to finish, they made us feel like we were their most valued customer and that our needs were at the center of their business.
Casey and Luis came the day after we called about AC concerns. They were great to work with! They diagnosed our AC problem and helped provide options for the fix. We ended up getting a new AC unit and Ricardo and Daniel came the next day to install. Ricardo and Danielle were professional, courteous, and knowledgeable! They came at 9 and finished installing the same day at 3. We also worked with Jason for financing and that was great as well. Throughout the entire process, every person that we worked with was friendly, patient, and kind. They answered all of our questions. I really appreciated every person involved and recommend this company for fast and thorough work with fantastic employees!
Mike, our installer was terrific. First, he was on time and finished the job well inside the time frame we expected. Second, he was super neat and clean with the install. He took the time to analyze the job and found a way to run the lines completely out of sight. He told us up front that he doesn’t do crumby work, but everybody says that about themself. In the end, he was the real deal – total pro. He walked us through the maintenance and basic upkeep necessary to keep the system running at full efficiency. Superior is lucky to have him.