SUPERIOR HVAC & Plumbing Services
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Our Customers Love SUPERIOR!
I had a furnace tuneup scheduled for today, Brandon arrived within the time window that was stated to me by the rep who scheduled the appointment. Brandon was fast to complete the tuneup, respectful of my home, as well as knowledgeable in what he was doing as he answered all of my questions. He informed me of an issue with my furnace that does not need immediate attention however may in the near future. He suggested a new furnace based on what the cost of the repair would be, which I kind of expected as mine is 23 years old. However he was honest in telling me that I could make it through the rest of this year without problems. I truly appreciated the honesty. Based on this interaction I will be scheduling an appointment to get a bid for a new furnace through Superior in the future. Thank you Brandon for a great experience!
Very professional installers. I also liked that they gave me a call when they were en route and they arrived on time. They were courteous and carefully explained the work they were doing, and they went to great lengths to keep the messy work area contained. EDIT: I also had them come do a follow up visit to check for CO/gas and they were very thorough, and took time to explain things to me – I really appreciated it.
We couldn’t be more pleased with our experience with Superior Water and Air! From our initial meeting with Jeff to the final installation of our new system, the entire process was seamless and hassle free. On the day of our install, Daniel and his crew showed up on time and got right to business. Jeff stopped in as well to make sure that we were all set and to assure us that we were in capable hands. What impressed us the most was how hard Daniel, Ricardo, and Luis worked to insure that our system was up and running before they left our home. These gentlemen worked through the day without taking a single break; not for lunch, not to go get parts, not to go to another job, not for any excuse, which is truly commendable. I would highly recommend Jeff and the team at Superior Water and Air! From start to finish, they made us feel like we were their most valued customer and that our needs were at the center of their business.
I have an old furnace (~40 years old) that was in need of repair or replacement. These matters seem to happen at the most inopportune times. This company (Superior water & air) happens to be the contracted furnace sales & installation group selected by Costco in our area. I had a service call placed with them and they were very responsive, efficient, and accurate in diagnosing the issue and repairing the furnace. The service person was very attentive, professional, and informative. This is what I would expect and appreciate from a company sponsored by Costco and one in which I would be willing to purchase products from. The help is appreciated. Overall I give it 4.8 rating.
I made an appointment with Superior Water & Air to have a tuneup and inspection completed in June 2020. The Superior Water & Air Technician (Josh) came out and did an Outstanding job. Answered any questions I had and was detailed in his explanations. The making of the appointment was super easy and the Customer Service top-notch. I’m pretty impressed overall and I’ll be sticking with Superior for the foreseeable future. Signing up for the Silver Seasonal Maintenance Plan was a no-brainer.